By when should I finalize my order to ensure it arrives in time for the holidays? (for orders in US)

Ready To Ship Jewelry:

12/14 — Standard US Shipping (for orders to arrive before Christmas)

12/16 — Priority US Shipping (for orders to arrive before Christmas)

12/19 — For orders to arrive before New Year's Eve

02/02 — For orders to arrive before Valentine's Day

Made to order Jewelry:

11/27 — For orders to arrive before Christmas

12/01 — For orders to arrive before New Year's Eve

01/10 — For orders to arrive before Valentine's Day

Limited edition Jewelry:

11/20— For orders to arrive before Christmas

11/22 — For orders to arrive before New Year's Eve

01/08 — For orders to arrive before Valentine's Day

5 weeks before the holiday (e.g.: Opulent Treasures Collection)

Is it possible to cancel or modify my order once it has been placed?

Kindly reach out to us at help@adore-adorn.com with your order number within 24 hours, and we will make every effort to assist you with your request.

Note: Pre-orders cannot be canceled after they are placed.

What is your Holiday Return Policy?

Sales are final on BLACKOUT pricing.

For domestic orders between November 24 and December 31: Items can be returned within 20 business days from the delivery date if they are unworn or unused. We will assess eligibility for a full refund upon receiving the item. Please note that a 20% restocking fee may apply based on the condition of the returned item, such as damage or clear signs of wear.

1.   We strive for order satisfaction. We deliver our items as photographed. There may be minor changes due to the nature of using natural gemstones (where applicable) and due to the handmade process of our jewelry. If for some reason you are not satisfied, you have 7 days from the date you received your order to exchange or return. Please make sure your items are returned new, unused, and with all Adore Adorn packaging. You can email us for a return label: help@adore-adorn.com Please allow 5-7 business days for us to process your return or exchange after we receive it.

2.   If an item is made-to-order specifically for you, which means we have accommodated your special requests of any kind, we do not offer returns.

3.   Please note that for KOKIYAJ and limited edition fine designs, we operate a strict policy of no returns or exchanges. This is due to the limited availability of these exclusive pieces, which are crafted in small batch quantities to ensure their uniqueness and quality. We appreciate your understanding in this matter.

4.   We do not accept partial returns for single products i.e. only returning a chain or a pendant from a necklace purchase.

5.   We do not process any refunds if the item has been broken, or if it’s been worn. We will return the item to you if this is the case. During our fulfillment process, your jewelry is inspected and packed with care to maintain that it does not arrive to you with any defects. Please remember, in most cases, your order is made just for you! So, we can accommodate resizing unless of course, the error is our own. If we carry the item in stock, we are happy to switch out the sizing — no problem. If not, we now offer re-plating and re-sizing of your jewelry for a small fee. Just email us! We want you to have long-term happiness with your new investment. Please send us the description of the problem to help@adore-adorn.com

6.  Please be advised that once the product has been shipped, we do not refund shipping costs.

7. We do not accept returns, exchanges, or resizing requests for international orders.

If I suspect that my package is missing, what steps should I take?

If you suspect that your package is lost, please promptly contact us at help@adore-adorn.com, providing your order number. We will make every effort to assist you in resolving the issue. It's important to note that Adore Adorn cannot be held responsible for lost or stolen orders once they have been marked as "Delivered" by the carrier. We recommend checking with your neighbors or building front desk to inquire if they may have received your package.

How can I contact you?

Chat w/ Client Services

10am-6pm EST, Mon - Fri

Every chat connects you to a live agent. No robots here!

Phone Number

800-265-0276

Email

help@adore-adorn.com

Social

Instagram: @adore.adorn

Facebook: @adore.adorn

Shipping Information

For more information, please visit our Shipping/Returns page.